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Phone and e-mail

To contact our help desk, Revenue Agency offers various access channels: by phone or sending an email.


Assistance and information about VAT refunds, VAT identification number and tax code, V@T on E-Services

For assistance and information on claims of VAT submitted by non-residents, tax credits on dividends, international agreements, withholding income tax on pensions paid by public and private institutions or Italian bodies, different withholding taxes, etc..
The office also provides to non-residents assistance and information about VAT identification number and tax code.

By phone

  • Fax: +39 085 5772325 (specifically aimed to VAT refunds)
  • Fax: +39 085 52145
  • Fax: +39 085 5772133

By e-mail

If you are a non-EU VAT operator already registered to the Special Scheme through the Italian service V@T on E-Services, please don't forget to indicate in your e-mail your assigned VAT Identification number.