To contact the Assistance service, Agenzia delle Entrate offers various channels of communication: telephone, web-mail, offices.
848.800.444 (from abroad: 0039 0696668933)
Calling and following the directions given by the system you can access various services and information:
Call center with operator
The service is available Monday through Friday from 9 am to 17 on Saturday from 9 am to 13.
Standard information on taxes and related topics.
Booking of appointments
The service allows those who need to go in office, to book an appointment with an official, thus avoiding wasting time in a queue at the counter.
- to call by cellular phone, the phone number is 06-96668907 (the cost is charged to the caller according to the plan implemented by the operator);
- to call from abroad the number is 0039 06-96668933 ( the cost is charged to the caller).
Text message service
By sending a text message to 320-43.08.444 you can receive information. Text messages can be sent at any time of the day; the sender shall shoulder the cost according to his/her personal tariff. To protect a tax-payer’s privacy no answer concerning his/her tax situation will be given by text message.
Assistance and information about refounds, Vat number and tax code(Centro Operativo di Pescara)
For assistance and information on: claims of Vat submitted by non-residents, tax credits on dividends, international agreements, withholding income tax on pensions paid by public and private institutions or italian bodies, different withholding taxes, etc..
The Centre (phone no. +39 085 5772204) also provides to non-residents assistance and information about Vat number and tax code.